17 courses · Marketing & Public Relations
Marketing & Public Relations Training Courses
Seventeen courses in communication, media relations, customer service and digital marketing for the teams who represent your organisation to the public, the media and your customers.
Overview
Marketing & Public Relations training, built around your workplace
The people who speak for your organisation shape how it is judged. These programmes are built on your own brand, service standards and communication policies, and give delegates practical, rehearsed responses to the situations they actually handle.
Who it is for
- Communications, PR and media liaison officers
- Marketing and brand teams
- Customer service, front desk and call centre staff
- Community liaison and public participation officers
- Protocol officers and executive support staff
Courses
Seventeen courses in this category
Each course can run on its own or be combined into a programme. Ask us to adapt any course to your own policies and sector.
- Call Centre Establishment and Management
- Communication, PR and Media Liaison
- Community Engagement
- Consumer Protection Act
- Creative Writing
- Customer Care
- Customer Service Excellence
- Digital Marketing
- Market Analysis
- Market Research
- Media Relations
- Principles of Marketing
- Professional Marketing
- Protocol and Diplomacy
- Public Relations
- Social Networking and Media
- Telephone Etiquette
How it is delivered
Delivered on your terms
- At your premises in any of the nine provinces, or a neutral venue we arrange and include in the quote
- Split across shifts, consecutive Saturdays or half-day blocks at no extra cost
- Material adapted to your policies and signed off by you before delivery
- One fixed price per group: facilitation, materials, assessment, certification and travel
- Attendance registers, assessment evidence, certificates and a close-out report within ten working days
Questions
Marketing & Public Relations training: common questions
Do you offer customer service training for frontline and call centre staff?
Yes. Customer Care, Customer Service Excellence, Telephone Etiquette and Call Centre Establishment and Management can be combined into a programme for frontline and contact centre teams.
Is the Consumer Protection Act course suitable for non-legal staff?
Yes. It is aimed at the people who apply the Consumer Protection Act day to day, such as sales, customer service, marketing and complaints teams.
Are these courses suitable for government communicators?
Yes. Communication, PR and Media Liaison, Community Engagement and Protocol and Diplomacy suit government communicators and community liaison teams, and can be adapted to your communication policy.
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Let’s scope your programme
Scope your Marketing & Public Relations training
Tell us which courses, how many people, where and when. You will have a written, fixed-price quotation within two working days.
Prefer to talk? Call +27 11 026 8144 or email sales@tonmartprojects.co.za.